At Watermelon, we understand that the security of your home or business knows no bounds. That's why we've structured our services to best meet your needs in terms of availability and response.
We provide support every day of the week for all questions related to your security installations. Whether you're experiencing a failure with your camera system, a malfunction with your alarm, a problem with your fog generator, your connected access points or your smoke detectors, our technical team is available to quickly diagnose and resolve the situation.
This daily availability also applies to new installations, adjustments, updates to your systems and any other technical assistance you may require.
Watermelon focuses on the installation, maintenance and technical support of your security equipment. We do not directly offer a remote monitoring service or 24/7 on-site emergency response.
However, we partner with companies specializing in monitoring and continuous intervention. We can connect your installations to these professional remote monitoring centers, which ensure permanent monitoring of your premises and can intervene at any time of day or night in case of an alert.
This approach allows us to focus on our expertise – the installation and maintenance of quality security systems – while guaranteeing you, if you wish, a complete monitoring service through our certified partners. You benefit from the best of both worlds: high-performance equipment installed by us and professional monitoring provided by intervention specialists.